Avaya Launches Private Label Managed Services For VARs

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11.04.09

Avaya Launches Private Label Managed Services For VARs

By Mike Sachoff

Avaya has introduced a new set of managed services offers to help its partners and VARs expand their business, improve customer relationships and reduce costs.

This new suite of Avaya Partner-Enabled Managed Services allows VARs to provide their own brand of managed services to customers using Avaya technology.

Managed services provide real-time monitoring and management of communications and information technology (IT) infrastructure. Avaya's partners can, for the first time, directly offer Avaya managed services to their clients branded under their own name, and priced and packaged to support the partner's business plans.

Multiple Levels of Support Deliver Wide Range of Choices in Managed Services

Avaya Partner-Enabled Managed Services lets partners offer a broad range of multi-vendor unified communications, contact center and network infrastructure offerings. They are categorized into three types of service levels:

• Monitor: Includes service desks, notification, and some monitoring services.

• Operate: Includes all Monitor services, plus the handling of technology configurations, incident and service management and other maintenance issues.

• Optimize: Includes both Monitor and Operate levels, plus system administration, availability and capacity management services, as well as ongoing consulting.

"With this announcement, Avaya is accelerating its channel-centric approach with customer needs and partner goals in mind," said Ed Nalbandian, vice president, Avaya Operations Services.

"We are now moving to a partner-based model, supporting Avaya and non-Avaya technology, and opening up our tools and capabilities to enable partners to delivery managed services in the way that's most optimal for them."

About the Author:
Mike is a staff writer for WebProNews. Visit WebProNews for the latest ebusiness news.

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